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Frequently Asked Questions

Frequently asked questions

The answers to the most common questions we are asked are listed below; however, if you still cannot find the answer to your question, do contact us.

Are you a shop?

The short answer is no! However we are open for order collections, but these must be pre-arranged.

Are all your products gluten free and dairy free?

Absolutely every product is gluten free. Wherever possible we make our products dairy free with a few exceptions. These being any products containing cheese, sausage rolls and occasionally some sweet goods.

Everything is prepared in a separate kitchen which is solely used for gluten free baking.

Do you make celebration cakes?

Unfortunately this is not something that we currently offer.

What flour do you use in your pastry?

We use Dove’s Farm Gluten Free Plain Flour. This is a blend of the following: rice flour, potato flour, tapioca flour, maize and buckwheat.

Can I reserve goods to be collected ?

Yes you can.

You can order goods to be collected either at a market or from our home business in Basingstoke. In both cases, please note that orders can only be accepted based on our workload; if we are busy, there may be a delay in us fulfilling your order.

If you want to collect from a market, please ensure that you place your order by the Monday preceding the market. In the case of Guildford, any orders need to be placed by the preceding Wednesday.

If you would like to collect from our home address, please try and give as much notice as possible.

Do I need to pay for reserved goods prior to collection?

Once you have placed your order we will send you an invoice requesting payment. Payment can be made via bank transfer. Payment must be made 3 days prior to collection.

How much stock do you bring to market?

We try to bring as many products as we can to market. As they are perishable goods, we limit the amount of each product we bring otherwise we risk being left with a large amount of goods at the end of the day.

Please do consider reserving stock if you think you may not be able to attend a market until later in the day.

Can you send a package via post?

Unfortunately, we can no longer offer a courier service for our products. Please choose a click & collect option on checkout instead.

Why do certain items have a minimum quantity ?

We need to apply a minimum order for items that we do not make regularly. Unfortunately it is not cost effective to produce small quantities of flavours that are not made weekly.

What Products Do We Normally Take to Market?

Quiches (Individual Size): Bacon & Brie, Leek & Tunworth Cheese, Goat’s Cheese & Spinach, Goat’s Cheese & Red Onion Chutney, Smoked Trout & Dill

Pies (Individual Size): Beef & Ale, Beef Mushroom & Red Wine, Chicken Leek & Bacon, Chicken White Wine & Tarragon, Lamb & Rosemary or Lamb & Mint*, Steak & Kidney, Venison, Cajun Butternut Squash, Sicilian Aubergine

Beef & Potato Pasties, Sausage Rolls, Cheese & Leek Rolls, Scotch Eggs

Christmas Products: Christmas Cakes, Mince Pies, Frangipane Topped Mince Pies, Stollen Bites, Festive Pie (Turkey, Chipolatas, Parsnips, Stuffing & Cranberry Sauce)

* Please call to check which flavours we are taking to your local market.

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